3641800 - Exception on click of table row entry in Ticket Routing Rules

Symptom

When trying to modify Business Rules in the the UI, a critical exception is raised: "An error occurred, please try again. 500 SAP Internal Server Error."

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

500 sap internal server error, ticket routing rules, c4c brf configuration, is initial, condition, add row dump, ITAB_ILLEGAL_SORT_ORD, excel upload rules, runtime functionality, UI conversion failure, BRF , KBA , LOD-CRM-BRF , C4C BRF Configuration , LOD-CRM-SRP , Service Request Processing , Problem

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