Symptom
The [JOB_STARTDATE] token does not resolve in the offer letter, even if this value is populated in the Offer Approval and in the Application.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to Recruitment -> Job Requisitions.
- Search for the Job Requisition ID
- Click on Candidates.
- Select a candidate.
- Click on Action -> Offer Letter.
- Click on Preview.
- You will see there's no value populating for [JOB_STARTDATE] token
Cause
The [JOB_STARTDATE] token pulls the information from the Start Date standard field in the Job Requisition.
Resolution
Ensure the Start Date field is populated in the Job Requisition.
Note: The start date field in Job Offer is the same data as the Job Requisition. However, this field is editable and making changes in Job Offer Detail would capture the token value instead as it follows the most recent update made.
See Also
Keywords
job_startdate, token not resolving, offer letter, start date, offer detail template, sap successfactors recruiting, job requisition, candidate offers, recruiting management, application template, offer approval , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
SAP Knowledge Base Article - Public