SAP Knowledge Base Article - Preview

3641882 - Candidates are able to reset password via IAS email, but when attempting to access SuccessFactors error Invalid Login happens - Onboarding

Symptom

Candidates' account are successfully activated in IAS, they receive the reset password email from IAS, are able to properly configure a password, but when attempting to log in to SuccessFactors with same credentials, the error: "Invalid Login - Your account may be locked, inactive, or not included in the default user group. If your organization uses SSO, it may not be working correctly" is seen.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2505

Keywords

error, Invalid, Login, Your account may be locked, inactive, or not included in the default user group. If your organization uses SSO, it may not be working correctly, SSO, incative, locked, user, candidate, IAS, unable, access, system, successfactors, reset, password,  , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

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