SAP Knowledge Base Article - Preview

3641906 - Order of data retrieval and display in outlook add-in for emails with multiple recipients

Symptom

  • When an email is sent with multiple recipients in the "To" and "CC" fields, there is a query regarding how the add-in searches for records in C4C.
  • The query specifically asks whether the add-in prioritizes "To" emails over "CC" emails and the order in which records are displayed.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Customer Server-side Outlook Integration

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

outlook add-in, multiple recipients, data retrieval, data display order , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

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