3642052 - Duplicate Contact in Emarsys during real time sync from CDP

• Duplicate contact issue in Emarsys causing profile synchronization 
• Two contacts share the same email address, but only one is correctly linked to a CDP profile via CD-ID.
• Contact A: Created in Emarsys with no CD-ID.
• Contact B: Created via SAP CDP with CD-ID and synced to Emarsys through the standard connector.
• The CDP → Emarsys real-time sync, which uses the email address as the identifier, is not updating the correct contact in Emarsys.
• Certain use cases relying on a unified and accurate contact profile are failing.

• SAP Customer Data Platform
• SAP Emarsys

duplicate contact, emarsys, profile sync issue, sap customer data platform, CDP, primarycdpid, email identifier, real-time sync, contact duplication, synchronization problem, unified contact profile, emarsys connector, sap cdp integration. , KBA , CEC-CDP , SAP Customer Data Platform , Problem