SAP Knowledge Base Article - Public

3642268 - Time zone representation discrepancy in Intelligent Services Center learning completion event payload

Symptom

  • Time stamp in the Intelligent Services Center (ISC) flow for a learning completion does not align with the actual learning completion time.
  • The ISC payload shows the completion date as the example`2025-06-01T04:00:26.000-0500`.
  • The learning completion date in the system is displayed as the example `6/1/2025 05:00 US/Eastern` (EDT).

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to the execution dashboard.
  2. Select "Pre-delivered integration."
  3. Verify learning completions that are successfully delivered.
  4. Compare the time stamp in the ISC payload with the learning completion time in the system.

Cause

  • The discrepancy is due to the use of different time zones for representing the same absolute time:
  • The learning backend records timestamps in UTC for consistency.
  • The customer-configured time zone (i.e. EDT) is used in the UI and reports.
  • The ISC payload reflects the server's local time zone (i.e. CDT).
  • The `-0500` offset in the ISC payload indicates GMT-5, which corresponds to CDT during daylight saving time.

Resolution

The time zone representation difference is expected behavior and does not indicate a mismatch in the absolute time.

Note the following time zone mappings:

  • Learning Completion Time: Recorded in UTC for backend consistency.
  • Instance Time Zone: Configured as EDT (GMT-4) for UI and reports.
  • ISC Payload Time: Generated in the server's local time zone, CDT (GMT-5).

Timestamp format in the payload follows the ISO 8601 standard, which is widely supported for parsing and conversion to any target time zone.

ISC time zone used in the payload is not configurable and reflects the server's local time.

See Also

Viewing Payload Information in an Event Notification

Keywords

ISC payload, time zone discrepancy, learning completion, EDT, CDT, UTC, Intelligent Services, timestamp mismatch, ISO 8601, time zone offset, learning backend, execution dashboard, pre-delivered integration , KBA , LOD-SF-PLT-ISC , Intelligent Services , Problem

Product

SAP SuccessFactors Platform all versions