SAP Knowledge Base Article - Preview

3642270 - Voucher balances not carried forward for bonus payouts in Agent Performance Management

Symptom

  • Negative voucher balances are not being carried forward to the next voucher, particularly for bonus payouts;
  • The vouchers do not appear in the expected column (BalanceForward).


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Environment

SAP SuccessFactors Sales Performance Management

  • Agent Performance Management

Product

SAP Agent Performance Management all versions

Keywords

Voucher balance, Bonus payouts, APM, Voucher grouping forward, Voucher balance not carried forward. , KBA , CEC-SAL-APE , Agent Performance Management , How To

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