SAP Knowledge Base Article - Preview

3642444 - Error Message: "sorry, we were not able to find an account or a user with those credentials" during login to SAP Admin Portal

Symptom

  • Users are managed in linked IAS instance 
  • When attempting to log in to the Admin portal with 'Sign in with User'. Error message: "Sorry, we were not able to find an account or a user with those credentials" displayed.
  • Even though tried "Forgot my password" and reset the password. However, Same error occurs.



  • When attempting to log in to the Admin portal with 'Single Sign On'. Error message: "The access is forbidden on server side" displayed



    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."  


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Environment

  • SAP Field Service Management
  • SAP Admin Portal

Product

SAP Field Service Management 1.0

Keywords

"sorry, we were not able to find an account or a user with those credentials", "The access is forbidden on server side", fixed redirect URl, openid connect configuration, access denied , KBA , CEC-SRV-FSM-ADM , FSM System Administration , CEC-SRV-FSM , Field Service Management , Known Error

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