3642467 - User is unable to view cases and associated tasks in Process Governance

• Within Process Governance, a new user group was granted the ability to view and search for specific cases.
• Users within that group were provided with Workflow Accelerator and Enterprise Plus licenses before.
• One user within the group is still unable to view any cases nor associated tasks, and could not find the cases via the search function either.

• Process Governance

1. Assign Workflow Accelerator and Enterprise Plus licenses to users.
2. Create a new group in Process Governance and assign access rights to users.
3. Attempt to view or search for cases as one of the assigned users.
4. Observe that the user cannot view cases or associated tasks, even after cases are restarted following role assignment.

• Changes to access rights for cases take effect only when a process is published. These changes are not applied to cases that were started before the process was published.
• Tasks associated with cases may have additional restrictions that prevent users from viewing them.

1. Open the affected process in Process Governance.
2. Navigate to the "Actions" tab within the process.
3. Adjust the access rights for the group by granting "View Task" permissions for the relevant tasks.
4. Publish the process again to apply the updated access rights.
5. Verify that the user can now view cases and associated tasks.
6. Ensure that users requiring access to cases and tasks have the necessary "Workflow Accelerator" license, as it is mandatory for viewing and searching cases in Process Governance.

• Refer to: Access control | SAP Help Portal
• Refer to: Restricting access to user tasks | SAP Help Portal

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