SAP Knowledge Base Article - Public

3642597 - The sorting functionality is not available for Sales Organization field under the Account Team tab of Customer Work Center

Symptom

No filter options such as ascending, descending, or search field are available for the Sales Organization column in the Account Team Tab for a Customer.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to the Customers WC.
  2. Choose Accounts WC.
  3. Open any Account.
  4. Go to the Account Team Tab.
  5. Click on the Sales Organization value.
  6. Observe that no filter options such as ascending, descending, or search field are available.

Cause

Filter option is not currently available for the Sales Organization field in the Customer WC.

Resolution

Standard Behaviour.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

sorting functionality, sales organization, customer object, customer team, account team, filter options, ascending, descending, search field, sorting not available, sales data facet. , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions