3642896 - 'Fix login issues' Joule Platform Use Case in SuccessFactors

• Is there any requirement for the 'Fix login issues' Joule Platform Use Case to work?
• 'Fix login issues' Joule Platform Use Case does not work.
• Receiving "Oops, you don't have permission to perform this action." when trying to use 'Fix login issues' Use Case.

SAP SuccessFactors HCM Suite

1. Attempt to use the 'Fix login issues' Use Case in Joule.
2. Receive the error message: "Oops, you don't have permission to perform this action."

For the 'Fix login issues' Platform Use Case to work, the following permissions are required: 

• Administrator Permissions
  • Manage Identity Account and Group
    • View Account Data
    • Edit Account Data
    • Unlock Login Accounts
• User Permissions
  • Account Data
    • Account ID
    • Account Type
    • Login Name
    • Status

Note: Target Population needs to be defined for all these permissions.

With these permissions granted, this Use Case enables administrators to diagnose the following SuccessFactors account login issues:

• Inactive accounts 
• Missing login permissions
• Locked accounts
• Non-existent accounts
• Incomplete account data

Joule can quickly resolve the two following SuccessFactors account login issues when interacting with the user:

• Locked accounts
• Incomplete account data

For the other three scenarios of SuccessFactors account login issues, Joule provides a guidance message suggesting the next steps:

• Inactive accounts: Joule identifies the inactive status and guides the user to fix it i.e via User Data File import.
• Missing login permissions: Joule identifies the lack of login permission and guides the user to grant the necessary permission. 
• Non-existent accounts: Joule identifies the non-existent account issue and guides the user on further steps.

Platform Use Cases

Troubleshooting Account Issues

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