3642918 - Tasks incorrectly assigned to multiple users in offboarding process

• Tasks in the offboarding process are being assigned to multiple users instead of the intended one or two responsible users.
• Examples include tasks such as "xxx" being assigned to over 100 users.
• No error messages or error codes were explicitly mentioned in the case information.

SAP SF ONBOARDING / OFFBOARDING

1. Navigate to the offboarding dashboard in SAP SuccessFactors Onboarding.
2. Assign an offboarding task to a specific user or group.
3. Observe that the task is incorrectly assigned to multiple users instead of the intended one or two responsible users.

• Data inconsistency due to past termination dates.

1. Verify if the termination date for the affected employees is set in the past.
2. Update the termination date to ensure it aligns with the intended task assignment logic.
3. Confirm that tasks with future-dated termination dates do not exhibit the same issue.

• Refer to: SAP Note 3205358 - Technical Backoffice Engagement Escalations.

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