3643114 - Pre-condition updates in Case types replicate across copied Case types in Sap Service Cloud v2

• When updating a pre-condition step in a case flow of a case type, the update also applies to another case type that was created by copying the original case type.
• For example, adding a condition such as "Source (originDescription) contains Email" to the original case type automatically applies the same condition to the copied case type.

SAP Sales and Service Cloud Version 2

1. Create a new case type (e.g., ZE2) by using the "Copy to new case type" functionality on an existing case type(e.g ZE1).
2. Update the pre-conditions of the original case type (e.g., ZE1).
3. Observe that the changes are automatically replicated in the copied case type (e.g., ZE2).

• This is an expected behavior. When a new case type is created by copying an existing case type, the pre-conditions maintained in the source case type are also copied to the new case type.

1. If the business requirement demands different pre-conditions for the new case type, unlink the copied pre-condition by performing the following steps:
2.  Navigate to the case type configuration.
3.  Edit the step where the pre-condition is applied.
4. Go to the "Preconditions" section and delete the entry conditions.
5. Add new entry conditions specific to the new case type.
6. Verify that the changes do not impact the source case type from which the new case type was copied.

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