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3643450 - Error while uploading documents due to incorrect storage calculation in Manage Documents

Symptom

  • Error message displayed: "There is a company file storage limit of 1,500,000,000 kilobytes. Your attachment is too large to save in the remaining file storage space. Please reduce your file size and try again."
  • Unable to upload documents in the Manage Documents tool.
  • Storage allocation displayed as "3.12 TB of 1.5 TB used," which is inconsistent with actual usage.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

  • SAP SuccessFactors HCM Suite

Keywords

document upload error, manage documents, storage limit error, incorrect storage calculation, sap successfactors, database inconsistency, storage recalculation, document management, additional storage granted, storage validation error, allocation exceeded, storage usage display, sap successfactors platform. , KBA , LOD-SF-PLT-DOC , Document Management , Problem

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