Symptom
When saving a parent child configuration in the configurator from the child, the favorite is saved outside of the parent.
So when we use that favorite coming from the favorites in catalog, the configuration starts from the child, not from the parent.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Create a parent product
- Create a child product
- Add a generic attribute inside the child product
- Create a container attribute and add the child product as product
- Add the container to the parent product and make it as line item
- Configure parent product
- Add row to the container
- Add any value to the generic attribute
- Save this configuration as favorite and note that in configuration tree the child is inside the parent
- Go to the favorites and load the recent saved favorite
- Only the child was saved.
Cause
Parameter "Save full configuration when creating favorite" is set to "False" in the configuration tab of application parameters.
Resolution
In order to see the whole configuration, the parameter "Save full configuration when creating favorite" should be set to true.
Keywords
CPQ, favorites, child, parent, configuration, tree, hierarchy , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
SAP Knowledge Base Article - Public