SAP Knowledge Base Article - Public

3643496 - Parent/child behavior in CPQ favorites.

Symptom

When saving a parent child configuration in the configurator from the child, the favorite is saved outside of the parent.
So when we use that favorite coming from the favorites in catalog, the configuration starts from the child, not from the parent.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Create a parent product
  2. Create a child product
  3. Add a generic attribute inside the child product
  4. Create a container attribute and add the child product as product
  5. Add the container to the parent product and make it as line item
  6. Configure parent product
  7. Add row to the container
  8. Add any value to the generic attribute
  9. Save this configuration as favorite and note that in configuration tree the child is inside the parent
  10. Go to the favorites and load the recent saved favorite
  11. Only the child was saved.

Cause

Parameter "Save full configuration when creating favorite" is set to "False" in the configuration tab of application parameters.

Resolution

In order to see the whole configuration, the parameter "Save full configuration when creating favorite" should be set to true.

Keywords

CPQ, favorites, child, parent, configuration, tree, hierarchy , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2025