SAP Knowledge Base Article - Public

3643703 - Unable to add .xlsx files in section templates in SAP CPQ

Symptom

  • Users are unable to upload Excel files (.xlsx) in section templates.
  • The system only allows Word documents (.docx) to be added to section templates.

Environment

SAP Sales Cloud CPQ

Reproducing the Issue

  1. Navigate to Document Generation Templates.
  2. Select any template that includes Section Templates.
  3. Click "Add New".
  4. Observe that only .docx files can be added, and .xlsx files cannot be uploaded.

Cause

Expected behaviour.

Resolution

  • Excel files (.xlsx and .xls) cannot be used as Section document templates.
  • Multi-section templates currently only support Word documents (.docx) for creating document templates.

See Also

Keywords

sap cpq, section templates, xlsx upload issue, document generation templates, multi-section templates, docx support, excel file restriction, document processing engine, sap cpq 2308, document generation engine, sap sales cloud cpq. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions