Symptom
- Users are unable to upload Excel files (.xlsx) in section templates.
- The system only allows Word documents (.docx) to be added to section templates.
Environment
SAP Sales Cloud CPQ
Reproducing the Issue
- Navigate to Document Generation Templates.
- Select any template that includes Section Templates.
- Click "Add New".
- Observe that only .docx files can be added, and .xlsx files cannot be uploaded.
Cause
Expected behaviour.
Resolution
- Excel files (.xlsx and .xls) cannot be used as Section document templates.
- Multi-section templates currently only support Word documents (.docx) for creating document templates.
See Also
Keywords
sap cpq, section templates, xlsx upload issue, document generation templates, multi-section templates, docx support, excel file restriction, document processing engine, sap cpq 2308, document generation engine, sap sales cloud cpq. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ all versions
SAP Knowledge Base Article - Public