SAP Knowledge Base Article - Preview

3643759 - The first listed ticket checkbox remains selected after assigning multiple tickets to an agent via ticket list owl

Symptom

  • When multiple tickets are selected in Ticket OWL and assigned to an agent, the first listed ticket remains selected after the assignment process.
  • This behavior occurs consistently and requires manual deselection of the remaining ticket checkbox to proceed with further activities.


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Environment

SAP Cloud for Customer Core Applications

Keywords

ticket owl, assign agent, multiple tickets, one ticket remains selected, system limitation, expected behavior, feature request, sap cloud for customer, ticket assignment, deselection issue , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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