SAP Knowledge Base Article - Preview

3643994 - Employee Profile Header - Email field is not synchronized with contact information email

Symptom

  • Email updates are not reflected in the employee profile header
  • HRIS sync and basic info import jobs fail to update email addresses in the employee profile.
  • The employee profile header displays outdated email information despite successful imports.


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Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Profile

Product

SAP SuccessFactors Employee Central all versions

Keywords

email update, employee profile header, instance refresh, HRIS sync, basic info import, business email, personal email, email type, SAP SuccessFactors, Employee Central, contact information, email synchronization, profile header update, instance refresh impact, email not updating, hard-coded sync. , KBA , LOD-SF-EP-HED , People Profile Header Ribbon , Problem

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