SAP Knowledge Base Article - Preview

3644061 - User is not appearing in Synchronize Individual Users selection box when attempting to Sync

Symptom

When attempting to sync a specific user in the Maintenance workspace of the Incentive Management Sales portal, a user is not appearing in the "Synchronize Individual Users" field when typing their ID.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management on Legacy Oracle
  • Incentive Management on Legacy Hana

Product

SAP Incentive Management all versions

Keywords

user not syncing, termination date, synchronization issue, sap successfactors, user access issue, participant termination date, sync selection, sap bo, ldap sync, User is not appearing in Synchronize Individual Users selection box when attempting to Sync. , KBA , CEC-SAL-COM , Incentive Management , Problem

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