Symptom
- Candidate cannot log in to the system after being identified as a Rehire with Old Employment (ROOE) during the onboarding process.
- Error message displayed: "Sorry, we could not authenticate you. Try again."
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding all versions
Keywords
rehire onboarding, IAS login error, rehire with old employment, sorry we could not authenticate you, second activation email, username inactive, HRIS Sync mapping, retain username, onboarding rehire verification, IAS reset password email, username HRIS Sync, Retain Onboarding Username for Rehire on Old Employment, Retain Onboarding Username doesn't work , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem
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