3644195 - Dependents information are missing in Manage Pending Hires (MPH) after rehire with old employment(ROOE) - Onboarding

• Dependents information added by the new hire during the onboarding process are missing in the Manage Pending Hires (MPH) after the rehire with old employment process is completed.
• The issue occurs during the Onboarding Rehire Verification step(Second Rehire Check) when the candidate is identified as "Rehire with Old Employment".
• The system retains only the old profile data, and the new records are not visible.

SAP SuccessFactors Onboarding

1. Add new hire to Onboarding
2. New hire add a new dependents information record.
3. Submit the Personal Data Collection (PDC) step successfully.
4. Perform the Onboarding Rehire Verification step.
5. Choose "Rehire with Old Employment".
6. Observe that the new dependents information are missing, with only the old profile data retained in MPH.

This is a Known Issue.

The fix for this issue is planned to be deployed on 1H 2026 release.

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

Onboardee removes dependent information and responsible users complete Review Rehire Data.

Onboardee can add dependent again post conversion.

• 2257064 - Employee Central - Business Rule Execution Log
• Entity Merge Logic for Rehire with Old Employment
• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

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