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SAP Knowledge Base Article - PreviewSymptom
Tickets are created by E-mails sent from Contacts, but not from Partner Contacts.
Emails from Partner Contacts are routed to the Unassociated E-mail folder with the reason "No matching contacts were found".
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Environment
Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Partner Contacts, E-mail Ticket Creation, no matching contacts, B2B Channel, Ticket Creation failure, E-mail Routing, Partner Contact Configuration, Account Contact, E-mail conflicts, Active Contacts, B2B E-mail processing , KBA , LOD-CRM-SC-EML , Email , Problem
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