SAP Knowledge Base Article - Public

3644567 - Internal candidates getting an error when trying to apply to a job when ICS is enabled - Recruiting Marketing

Symptom

Error "errorId=XXXX-XXX-XXX-XXX-XXXX, fingerprint=e48f0b5fa69e00714a53bb039ff5b65fa054a13f, timestamp=XXXX, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorID=XXXX, timestamp=XXXXX, and the version information from the current screen) if the issue keeps occurring." when internal candidates try to apply to job requisitions. 

Environment

  • SAP SuccessFactors Recruiting Management 
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Navigate to the internal job posting link.
  2. Log in as an internal candidate.
  3. Click on "Apply Now."
  4. Observe the error message displayed.

Cause

Mismatch of field configuration between Candidate Profile Template and Job Application Template

Resolution

The fingerprint on the error e48f0b5fa69e00714a53bb039ff5b65fa054a13f message is related to a "date" field type in Job Application Template that is configured differently on the candidate profile template or vice versa. Make sure that the the field with field type="date" is the same on both the Job application and Candidate Profile template. 

Keywords

internal job posting error, quick apply error, sap successfactors recruiting, internal career site builder, service date field mismatch, java.lang.String cannot be cast to java.util.Date, application error, errorID 9dc1e4e3, errorID bef95094, internal candidates, job application template, candidate profile template, e48f0b5fa69e00714a53bb039ff5b65fa054a13f , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions