SAP Knowledge Base Article - Preview

3644674 - Social learning tab not retrieving results in learning

Symptom

  • The "Social Learning" tab within the SAP SuccessFactors Learning library does not retrieve results.
  • The following error message is displayed: "We could not authenticate your user to SAP Jam to retrieve Social Learning results. Please check your access and try again."


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions

Keywords

social learning, sap jam, sap successfactors learning, workzone integration, enable_workzone_integration flag, social learning tab error, sap jam authentication error, library search error, lms workzone integration, sap jam integration, no results social learning, sap successfactors workzone, we could not authenticate , KBA , LOD-SF-LMS-WZ , LMS WorkZone Integration , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-JAM , Integration with SAP Jam , Problem

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