SAP Knowledge Base Article - Public

3644853 - Expired quotes stuck in "waiting for approval" tab in CPQ

Symptom

  • Several quotes remain stuck in the "Waiting for Approval" tab.
  • These quotes have expired without being approved or rejected, obstructing visibility and management of active quotes.
  • Editing and other actions are disabled for expired quotes in this state, leaving them locked with no user intervention possible.

Environment

SAP Sales Cloud CPQ

Reproducing the Issue

  1. Navigate to the "Waiting for Approval" tab in the Sales Cloud CPQ system
  2. Observe that expired quotes remain visible.

Cause

This happens when the workflow configuration is not updated properly as per the quote status.

Resolution

  1. Navigate to the workflow configuration under setup.
  2. Set the start status to "Expired" and the end status to "Reject.".
  3. Select the appropriate workflow action (e.g., "Retract Approval").
  4. Save the changes to the workflow configuration.
  5. Verify that the expired quotes are no longer visible in the "Waiting for Approval" tab.

See Also

Approval Rules | SAP Help Portal

Keywords

expired quotes, waiting for approval, sales cloud cpq, workflow configuration, approval tab, locked quotes, reject expired quotes, quote visibility, approval workflow, cpq approval rules , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions