SAP Knowledge Base Article - Public

3644947 - "OnItemRemoved" event doesn't trigger for child items

Symptom

When triggering "OnItemAdded" a log event is created for each item added. But when triggering "OnItemRemoved" the only log event triggered is for the root item. It is expected that a log event is created for each line item deleted when triggering "OnItemRemoved".

Environment

SAP CPQ

Reproducing the Issue

  1. Go to the category
  2. Configure the product 
  3. Add the configured product to the cart (this will trigger "OnItemAdded" notifications for all items)
  4. Remove the configured product from the cart
  5. Observe that only the root-level item generates an "OnItemRemoved" event notification in the logs.

Cause

Confirmed bug in the system.

Resolution

The issue is actively being worked on by the CPQ Development team, as soon as a fix date is available, it will be provided. In the meantime, please contact support and reference this KBA.

See Also

3487591 - Known Issues in SAP CPQ

Keywords

onitemremoved, root item, multi-level configuration, sales cloud cpq, event notification, configurator, event trigger, line item removal, bug, pending release, cpq 2605 , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2025