3644952 - CONFIGURATION_CENTER_INTERNAL_ERROR during transport of permission roles in SAP SuccessFactors using Configuration Transport Center

• The error "CONFIGURATION_CENTER_INTERNAL_ERROR Error: [Empty response from Provider]" occurs in the Transport Center during the import of permission roles and permission groups.
• The issue arises when transporting data from one instance to another, specifically from a lower version instance to a higher version instance.

SAP SuccessFactors HCM Suite

1. Attempt to transport permission roles using the Transport Center.
2. Use a source instance running on version b2505 and a target instance running on version b2507 (monthly release salesdemo).
3. Observe the error "CONFIGURATION_CENTER_INTERNAL_ERROR Error: [Empty response from Provider]" during the import process.

• The issue is caused by a version mismatch between the source and target instances. The source instance is on version b2505, while the target instance is on version b2507.
• Changes to MDF object permissions in version b2507 result in serialization failures during the import process from the lower version.

1. Confirm the version mismatch between the source and target instances.
2. Waiting for both instances upgraded to the same version, specifically version b2511, to resolve the compatibility issue.

Note: The issue mightly also occurs when you are transporting a permission role from Product instance (b2505) to Preview instance (b2511) during b2511 release period.

CONFIGURATION_CENTER_INTERNAL_ERROR, Empty response from Provider, Configuration Transport Center, Permission Roles, Version mismatch, MDF object permissions, SAP SuccessFactors, instance transport error, serialization failure. , KBA , LOD-SF-PLT-CGC , Configuration Center , Problem