SAP Knowledge Base Article - Preview

3645200 - Error "cannot connect to database. database credentials are invalid" in XDL - SAP Incentive Management

Symptom

The error message "Cannot connect to database. Database credentials are invalid" is encountered in XDL for files using external DB connection as Datasphere.


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Environment

  • SAP Sales Performance Management
  • SAP Incentive Management on Hyperscalers

Product

SAP Datasphere all versions ; SAP Incentive Management all versions

Keywords

xdl, cannot connect to database, database credentials are invalid, outbound file type, external database connection, ip address allowlisting, incentive management, gcp ip address , KBA , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , CEC-SAL-COM , Incentive Management , Problem

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