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SAP Knowledge Base Article - PreviewSymptom
When clicking PDF attachments in the Attachments facet of a Ticket (or similar object) in SAP Cloud for Customer (C4C), behavior varies:
- Some PDFs open directly in the browser.
- Others are downloaded automatically.
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Environment
SAP Cloud for Customer for core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
C4C attachment download, PDF opens in browser, ticket attachment behavior, PDF not previewing, attachment auto-download, C4C inconsistent attachment behavior , KBA , LOD-CRM-BF-ATT , Attachments , LOD-CRM-SRP , Service Request Processing , Problem
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