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3645227 - Error "Transaction is being Processed by User SAP_WFRT" when Adding Multiple Service Items in Solution Order via Business Solution Order (A2X) API

Symptom

Error "Transaction is being Processed by User SAP_WFRT" occurs when attempting to add multiple service items to a solution order using the Business Solution Order (A2X) API (V2 or V4). The issue arises during the "second" API call to add subsequent items to the solution order.


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

sap_wfrt, transaction locking, solution order, multiple service items, SAP S/4HANA Cloud Public Edition, business solution order, A2X, API, workflow user, locking issue, service order creation, api request, delay, solution order management , KBA , CRM-S4-SOL-SLO , S4CRM: Solution Order , Problem

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