3645371 - Error "Unable to retrieve item price. Enter '&1' price element manually" when creating service document

Symptom

When creating a service document and adding an item to it, the following error is displayed: "Unable to retrieve item price. Enter '&1' price element manually".

The necessary configurations were done and a purchasing info record is created for the item.

Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

PIR, purchasing info record, inforecord, service order, service quotation, service item, service part, SRV, condition type, pricing condition, PMP0, PCO4, PPR0 , KBA , CRM-S4-BF-PR-2CL , S4CRM: Pricing (Public Cloud) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.