3645476 - Unable to Resize List Columns in Case Workspace – SAP Service Cloud V2

• Users are unable to resize the list columns in the Case Workspace.
• The cursor does not allow dragging column borders, and no alternative resize control is available. 
• The same issue also happens with other List Type Workspaces.

• SAP Service Cloud Version 2
• SAP Sales Cloud Version 2 

1. Log in to SAP Service Cloud V2 with an Administrator user.
2. Navigate to Workspaces → Cases or any other List type Work Space.
3. Open the Case Overview workspace.
4. Start Adaptation Mode (via User menu → Start Adaptation / Adapt UI).
5. Attempt to resize any table/list column.
6. Observe that resizing is not possible.

New feature

• Please note that the changes in step 6, cannot be reverted after enabled! - please consider this before proceeding.
• To enable column resizing in list views such as the Case Workspace, activate the UI Improvements to the Shell service.
  1. Go to Settings, and open the Role assigned to the user who will be granted rights.
  2. Under Business Services, ensure the "sap.crm.service.customerFeatureToggleService" service has been enabled
  3. Under Business Service ID, ensure the "Customer Features" app has been enabled as Admin, as well.
  4. Save your changes
  5. Refresh the UI, and go back to Settings -> System Preferences -> Feature Activation Hub.
  6. Check the Activate box, next to the UI Improvements/Shell.
     • The user interface is enhanced, with the rearrangement of plug-ins in the shell, and minor UI improvements for better usability and consistency. 
  7. Restart the UI, and test.

Feature Activation Hub

Case Workspace, Column Resize, List View, Adaptation Mode, UI Improvements, SAP Service Cloud V2, Shell Service, Table Column Width , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem