SAP Knowledge Base Article - Preview

3645479 - Managers not receiving email notifications for access request management creation in sap access control

Symptom

  • Managers are not being notified via email when an Access Request Management (ARM) is created for one of the direct reports.
  • Manager information is correctly retrieved via LDAP and added to the ARM automatically, but email notifications are not being sent.


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Environment

  • GRC Access Control 12
  • Access Request
  • LDAP Data Source

Product

SAP Access Control all versions

Keywords

access request management, arm creation, manager notification, email issue, ldap manager retrieval, sap access control, grc-sac-arq, supervisor email, notification failure, access provisioning , KBA , GRC-SAC-ARQ , Access Request , Problem

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