SAP Knowledge Base Article - Preview

3645531 - Unable to retrieve original UIDs due to auto-generated pairwise sub values settings in SAP Customer Data Cloud

Symptom

  • Unable to retrieve original user identifiers (UIDs) due to the activation of "Auto-generated per RP (pairwise)" sub values in the SAP Customer Data Cloud setup.
  • The "sub" values in the response do not match the Gigya UIDs.
  • The responses provided by the partner contain obfuscated identifiers, preventing correlation with original UIDs.
  • The issue arises from the use of auto-generated pairwise sub values, which are designed to obfuscate the Gigya UID.


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Environment

  • SAP Customer Data Cloud
  • Customer Identity

 

Product

SAP Customer Data Cloud all versions

Keywords

auto-generated sub values, pairwise identifiers, gigya uid obfuscation, sap customer data cloud, uid retrieval, jwt payload , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Problem

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