SAP Knowledge Base Article - Preview

3645566 - Order Placement Failed

Symptom

  • The system fails to create an order during the order placement process in SAP Commerce Cloud.
  • The exception indicates a failure to persist audit records into the table `orders45sn`.
  • The issue is consistently reproducible on each order attempt.
  • Error message: `de.hybris.platform.servicelayer.exceptions.ModelSavingException`.
  • Error message: `java.lang.ClassCastException: class de.hybris.platform.core.model.enumeration.EnumerationValueModel cannot be cast to class de.hybris.platform.core.HybrisEnumValue`.


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

audit record persistence, SAP Commerce Cloud, order placement failure, ModelSavingException, ClassCastException, orders45sn, orphaned types, audit logging, Base Commerce, data migration failure. , KBA , CEC-SCC-COM-BC-BCOM , Base Commerce , Bug Filed

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