Symptom
No users have been identified as Alumni despite configuring the Alumni job in Provisioning and creating the business rule to initiate Alumni Access.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Confirm that the Alumni Experience is set up properly.
- Configure the Alumni job in Provisioning and create the InitiateAlumniExperience business rule to initiate Alumni Access.
- Terminated one employee from Employee Center.
- Observe that the user isn't identified as Alumni.
Cause
InitiateAlumniExperience business rule was skipped.
Resolution
- Update process flows for Onboarding and Offboarding in the "Update Process Flows for Onboarding and Offboarding" page.
- Perform a new Offboarding process and monitor if the Alumni process is triggered.
Keywords
alumni experience, InitiateAlumniExperience rule, Alumni rule, provisioning, sync alumni data, alumni trigger bpe, alumni not trigger, backend logs, offboarding process flows, alumni access setup, alumni, alumni flow, alumni doesn't work, ONB2AlumniIntegrationFacadeImpl, is not in primary employment list, skipping alumni eligibility rule execution , KBA , LOD-SF-OBX-OFP-ALU , Alumni Access , Problem
SAP Knowledge Base Article - Public