SAP Knowledge Base Article - Public

3645613 - InitiateAlumniExperience rule didn't trigger - Onboarding

Symptom

No users have been identified as Alumni despite configuring the Alumni job in Provisioning and creating the business rule to initiate Alumni Access.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Confirm that the Alumni Experience is set up properly.
  2. Configure the Alumni job in Provisioning and create the InitiateAlumniExperience business rule to initiate Alumni Access.
  3. Terminated one employee from Employee Center.
  4. Observe that the user isn't identified as Alumni.

Cause

InitiateAlumniExperience business rule was skipped.

Resolution

  1. Update process flows for Onboarding and Offboarding in the "Update Process Flows for Onboarding and Offboarding" page.
  2. Perform a new Offboarding process and monitor if the Alumni process is triggered.

Keywords

alumni experience, InitiateAlumniExperience rule, Alumni rule, provisioning, sync alumni data, alumni trigger bpe, alumni not trigger, backend logs, offboarding process flows, alumni access setup, alumni, alumni flow, alumni doesn't work, ONB2AlumniIntegrationFacadeImpl, is not in primary employment list, skipping alumni eligibility rule execution , KBA , LOD-SF-OBX-OFP-ALU , Alumni Access , Problem

Product

SAP SuccessFactors Onboarding all versions