3645697 - No Approver found for the Shopping Cart

"No Approver found, Task is unassigned" in the Shopping Cart Approval, when approval process is approval by Cost Assignment and Self-Approval is already checked.

SAP Business ByDesign

For Shopping Cart,

1. Go to the Home Workcentre.
2. Go to Self-Services View.
3. Click Track My Shopping Carts.
4. Enable Shopping Carts-Open in the drop-down.
5. Search with Shopping Cart ID 123.(123 represents Shopping Cart ID).
6. Open the Shopping Cart 123.
7. Click on Show Approval Details.
8. See the Message: No Approver found; Task is unassigned.

For the Shopping Cart Approval Process,

1. Go to the Application and User Management Work Centre.
2. Navigate to the Task Distribution view and Approval Processes sub-view.
3. Select the "Approval process for Shopping Cart."
4. Review the Approval by Cost Assignment as Work Distribution.

The reason for this behavior is that, the recipient and the approver of shopping cart 123 is the same person XYZ, then according to the Approval Process rules, person XYZ is filtered out from the list of approvers.
And it shall be sent to the manager of requester for approval. Unfortunately, the manager of requestor is also person XYZ. Hence, system keeps the Task unassigned.
 

This is the Expected System Behavior.

Please manually assign the task and complete the approval, if approval is needed.

1. Go to Application and User Management WorkCentre.
2. Navigate to Business Task Management View.
3. Search for the Shopping Cart 123 and select the respective approval task Then Click Actions->Assign Item.
4. Now, manually assign by giving Employee ID.
    
   Now, Approver will be able to see the approval task in their Managing my Area WorkCentre.

Approval Rules for Purchasing

Shopping Cart approval; Cost Assignment approver; Approval Process rules; Approval workflow; Approval Task assignment; Recipient and Approver same; No Approver found; Task unassigned , KBA , AP-REQ-IR , Internal Request , Problem