SAP Knowledge Base Article - Public

3645892 - notes section in promotions is not usable

Symptom

The Notes section in the Overview tab of promotions cannot be used to enter any text.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to the work center Sales Campaigns > Promotions.
  2. Open any promotion.
  3. In the Overview tab, locate the Notes section.
  4. Attempt to enter notes in the Notes section.

Cause

This section was created in the past to be potentially used in a future release; it has technical dependencies to other sections and objects, however, as of now, it is not designed for use in promotions.

Resolution

  1. The Notes section in promotions is not functional by design.
  2. If required, create a KUT (Key User Tool) field to serve the purpose of adding notes.
  3. Hide the Notes section from the adaptation settings to avoid confusion.

Keywords

notes section, promotions, overview tab, unusable, KUT field, adaptation settings, design behavior, future release, hide notes, sales campaigns , KBA , LOD-CRM-PRM , Promotions , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions