Symptom
The Notes section in the Overview tab of promotions cannot be used to enter any text.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to the work center Sales Campaigns > Promotions.
- Open any promotion.
- In the Overview tab, locate the Notes section.
- Attempt to enter notes in the Notes section.
Cause
This section was created in the past to be potentially used in a future release; it has technical dependencies to other sections and objects, however, as of now, it is not designed for use in promotions.
Resolution
- The Notes section in promotions is not functional by design.
- If required, create a KUT (Key User Tool) field to serve the purpose of adding notes.
- Hide the Notes section from the adaptation settings to avoid confusion.
Keywords
notes section, promotions, overview tab, unusable, KUT field, adaptation settings, design behavior, future release, hide notes, sales campaigns , KBA , LOD-CRM-PRM , Promotions , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public