3645904 - For Dunning Level 00 a Reminder Letter should be send but a Dunning Letter is created

• Form template for reminder letter is selected for dunning proposal XYZ( XYZ stands for the dunning proposal ID) for customer account BB (BB stand for customer account ID).
• The Dunning items are still in dunning level 0.
• The form template for the reminder letter should be determined instead of the dunning letter.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP Business ByDesign

1. Navigate to Work Centre Receivables.
2. Select the View Dunning.
3. Mark Dunning Proposal XYZ and hit "Preview".
4. Observe that the preview shows the dunning letter instead of the expected reminder letter for dunning level 0.

• The default output channel setting with the template "Dunning Letter" is maintained in the master data of the business partner account.

• During preview of dunning proposal, system will first check whether the template is maintained at business partner master data. If no template maintained, then system will determine template based on form template sequence, which is maintained in the Form Template Selection in Work Centre Application and User- Management.

1. Go to Receivables work center.
2. Go to the Customers view and Sub view Customers.
3. Search for customer BB and open View All.
4. Go to Communication Tab and then to the Sub view  Collaboration.
5. In the Business Document Settings mark the Business Document Name "Dunning Outbound"
6. In the default output channel setting there is template "Dunning Letter" maintained.
7. Verify that during the preview of the dunning proposal, the system checks the template maintained in the business partner master data.
8. If no template is maintained, ensure that the system determines the template based on the form template sequence configured in "Application and User Management - Form Template Selection".

Refer to: SAP Business ByDesign Community  

Refer to: SAP Cloud for Customer Community

dunning proposal, wrong template, reminder letter, dunning letter, dunning level 0, form template selection, master data configuration, output channel setting, template configuration, receivables , KBA , SRD-FIN-ACR , Receivables , Problem