Symptom
In the Manage Service Orders app, the Actions button or action options are not visible when opening a Service Order.
As a result, the user cannot perform actions such as:
- Edit the Service Order
- Create a follow-up document
When the same user tries to create a new Service Order, the following error message may be displayed:
You are not authorized to create a service order
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Environment
SAP S/4HANA Cloud Public Edition
Product
Keywords
Service Order, Service Orders, Service Management, Manage Service Orders, F3571A, Actions button, action button not visible, Actions not showing, Edit button not visible, Create Follow Up not visible, create follow-up document, service document, service documents, authorization, authorization issue, not authorized, You are not authorized to create a service order, no access, missing access, write access, restricted access, unrestricted access, business role, business catalog, SAP_BR_CUSTOMER_SRVC_MGR, SAP_S4CRM_BC_SERV_MGR_PC, SAP S/4HANA Cloud Public Edition, Public Cloud , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem
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