SAP Knowledge Base Article - Preview

3646013 - Actions button not showing on service order in SAP S/4HANA Cloud Public Edition

Symptom

In the Manage Service Orders app, the Actions button or action options are not visible when opening a Service Order.

As a result, the user cannot perform actions such as:

  • Edit the Service Order
  • Create a follow-up document

When the same user tries to create a new Service Order, the following error message may be displayed:

You are not authorized to create a service order


Read more...

Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

Service Order, Service Orders, Service Management, Manage Service Orders, F3571A, Actions button, action button not visible, Actions not showing, Edit button not visible, Create Follow Up not visible, create follow-up document, service document, service documents, authorization, authorization issue, not authorized, You are not authorized to create a service order, no access, missing access, write access, restricted access, unrestricted access, business role, business catalog, SAP_BR_CUSTOMER_SRVC_MGR, SAP_S4CRM_BC_SERV_MGR_PC, SAP S/4HANA Cloud Public Edition, Public Cloud , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.