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SAP Knowledge Base Article - PreviewSymptom
- When sending emails from service tickets in SAP C4C, users must manually add each recipient email address individually in the "To" field.
- There is no option to use a predefined group or distribution list as a single entry.
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Environment
SAP Cloud for Customer
Keywords
C4C, Service Tickets, Mass Communication, Group, Distribution List, Recipient, Email , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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