3646530 - workforce person locked and stuck in processing status when using SOAP API workforcepersonmasterdatarepli

When using SOAP API workforcepersonmasterdatarepli to create/update a batch of workers to SAP S/4HANA Cloud Public Edition, it is ended with error "Workforce person is locked and is being processed." (Message no. WFD_BL_MSG068)

If CPI is used in this scenario, when no response was received for a batch within the 10-minute timeout window, the artifact also timed out.

SAP S/4HANA Cloud Public Edition

1. Attempt to process workforce integration via SOAP API workforcepersonmasterdatarepli.
2. Checking from Message Monitoring Application with the interface /WFD/WFD_WORKER-1.
3. Observe that the system returns the error message: "Workforce person is locked and is being processed."
4. Attempt to restart the message; the error persists.

The locking error occurs when the same workforce person payload is sent repeatedly from the source system in a single processing call. If multiple updates are present for the same workforce person, the system expects only the latest payload to be sent with all updated details.

1. Verify the source system's payloads to ensure that the same workforce person is not being processed multiple times within the same payload envelope.
2. Remove duplicate entries for the same workforce person in the payload.
3. Confirm that the latest replication for the workforce person is successful by checking the Message Monitoring Application.
4. Validate in the Manage Workforce app to ensure that all details are accurate and up-to-date.

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