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SAP Knowledge Base Article - PreviewSymptom
You configure SLAs as per https://wiki.scn.sap.com/wiki/x/Vo_rGg
You create an incident
You notice that the IRT and MPT have been counting up during a public holiday
Read more...
Environment
Solution Manager 7.2 - ITSM
Product
SAP Solution Manager 7.2
Keywords
KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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