SAP Knowledge Base Article - Preview

3646959 - Missing automatically assigned roles/policies in B2B module of SAP CDC

Symptom

  • The `account.getAccountInfo` API retrieves only manually assigned roles/policies but does not include automatically assigned ones.
  • The issue occurs in the B2B module of SAP Customer Data Cloud, where policies are set up to be automatically assigned to users based on filters.
  • There are no error messages or error codes explicitly mentioned in the case information.


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Environment

  • SAP Customer Data Cloud
  • Organization Management
  • B2B

Product

SAP Customer Data Cloud all versions

Keywords

b2b module, sap customer data cloud, account.getAccountInfo, accounts.b2b.getAccountOrganizationInfo, missing roles, missing policies, automatically assigned roles, automatically assigned policies, api troubleshooting, organization management, role assignment, policy assignment , KBA , CEC-PRO-B2B , Organization Management (B2B) , Problem

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