3647008 - Users unable to complete e-signature after failing exam attempts in the New Learning Experience

• After failing to complete an exam, the user is locked out of the item and cannot return to enter the e-signature. 
• The item displays the message “E-Signature Required for Credit”, but the “Submit E-Signature” button is inaccessible.
• Users do not receive a failed completion status and cannot insert the e-signature.

SAP SuccessFactors Learning

1. Assign an online item requiring e-signature to a user >
2. As the user, launch the item and fail the online content >
3. Proceed to the e-signature page >
4. Without inserting the PIN, return to the Learning Home Page >
5. Observe that the item displays the message “E-Signature Required for Credit.” >
6. Attempt to click the “Submit E-Signature” button and note that the page is locked out.

The development team has validated the issue and implemented a code fix to resolve it.

The fix will be introduced in the 2H2025 release, scheduled for:

• Preview: 13-Oct-2025
• Production: 14-Nov-2025

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

• 2316896 - How to resolve item locked out on the user's learning plan
• 2328118 - Using the Content Reassignment Assistant/Wizard to reassign an item to user(s)
• Assigning e-signatures approval processes to completion statuses

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