SAP Knowledge Base Article - Preview

3647008 - Users unable to complete e-signature after failing exam attempts in the New Learning Experience

Symptom

  • After failing to complete an exam, the user is locked out of the item and cannot return to enter the e-signature. 
  • The item displays the message “E-Signature Required for Credit”, but the “Submit E-Signature” button is inaccessible.
  • Users do not receive a failed completion status and cannot insert the e-signature.


Read more...

Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

e-signature, locked out, sap successfactors, learning, failure, attempts, e-signature, button, item, locked, completion, status, learning plan, online, content, user, esig, lms, LRN-201212, KI2505 , KBA , LOD-SF-LMS-ESG , E-Signature , Known Error

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.