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SAP Knowledge Base Article - PublicSymptom
When clicking on the SAP Sales and Service Cloud App Icon on the main menu of Microsoft Teams error is shown: 'Sorry, we were unable to contact this application'.
Environment
SAP Sales and Service Cloud V2
Resolution
Pinning is only supported for static tabs, SAP Sales and Service Cloud app uses configurable tabs. This means it's not possible to pin the SAP sales and service cloud v2 application to the MS teams bar.
Please add the application using the share workspace feature. Please check the document under See Also section for more details.
See Also
Keywords
MS, Teams, Microsoft,, Integration, SAP sales and service cloud, App, Pin, Menu , KBA , CEC-CRM-TMS , Microsoft Teams Integration , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
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