SAP Knowledge Base Article - Preview

3647269 - Contact list visibility is not fully restricted based on access restriction

Symptom

  • The list of contacts in the contact list screen is not filtered by the access restriction set up at the contact person service.
  • Contacts from other sales organizations are visible in the list, even though detailed information is inaccessible due to access restrictions.
  • Error message displayed when attempting to open a restricted contact: "Access to item is not permitted. Verify and try again".


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Environment

SAP Sales Cloud and Service Cloud Version 2 

Product

SAP Sales Cloud Version 2 all versions

Keywords

sap sales cloud, contact list restriction, sales organization, access restriction, account detail screen, visibility issue, restricted data, access not permitted, sap sales cloud version 2, master data contacts, contact visibility , KBA , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

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