3647466 - Server Side Add-in Doesn't Show The Contact For The Recipient Email Address

When the user "XYZ" opens the email using Outlook and opens the Server Side Add-in sidebar, no contact appears also an error message is shown: "Nothing to share with SAP"

SAP Cloud for Customer

1. Open the Outlook.
2. Select and open the e-mail sent from example "abc@123.com" email address.
3. Then open the Server Side Add-in.
4. The Server Side add-in sidebar doesn't show the Contacts' information for "abc@123.com" recipient and the error message appears "Nothing to share with SAP".

One possible reason for this behavior, is that the domain "@123.com" is currently on block list for the affected user.

This can be verified by end user and corrected on the following path:

1. Go to E-Mail Integration work center.
2. Open the Groupware work center view.
3. Go to User's option.
4. Search and open the affected "XYZ" user.
5. Navigate to Settings tab.
6. Search for "ServiceAutoTrackBlackList" setting.
7. Remove the "@123.com" domain from this setting.

P.S.: Only the end user can modify the user settings. 

SSI; Server Side; Groupware; Integration; Add-in; Synch; Synching; E-mail; email; C4C; Nothing; Share; Blocklist , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2508