3647542 - Black bars displays in the PDF document generated by exporting a Story to PDF in SAP Analytics Cloud (SAC)

• When exporting a Story to PDF format in SAP Analytics Cloud, the generated PDF document contains black bars on some widgets.
• Black bars appear on tables and charts in the PDF document under specific conditions.
• The issue occurs inconsistently, even with the same Story design and export settings.

• SAP Analytics Cloud 2025.14.8

1. Login to SAP Analytics Cloud.
2. View a Story
3. Export the Story to PDF format.
4. Open the generated PDF document and observe the black bars on some widgets.

• The issue occurs when widgets in the Story does not fully render during the export process.
• This was caused by the script Application.refreshData(), that was applied on each Page of the Story, causing the rendering process to not fully complete before the export, resulting in black bars in the generated PDF document.

• To resolve the issue, remove the script: Application.refreshData(), on each Page of the Story.   

Refer to:

SAP Analytics Cloud Documentation - Export Stories as Files

SAC, PDF, export, black box , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem