3647975 - Unable To Create Service Quotes

User is unable to create new Service Quotes or find any configurations related to Service Quotes in the system. 

SAP Service Cloud Version 2

There are two ways in which issue can be observed:

• Scenario 1:
• 1. Go to User Profile.
  2. Click on Settings.
  3. Under All Settings, search for 'Service Quotes'.
  4. Notice that no results are returned.
• Scenario 2:
• 1. From the Navigation Menu, go to Service Quotes Workcenter.
  2. Notice that there is no option to create (+) new Service Quotes or a refresh icon on the OWL screen.

Issue can occur due to the following reasons:

1. Incorrect or Missing Authorization for the user.
2. Feature not enabled in the tenant.
3. Creation of Service Quotes directly in the system is not supported.

1. If it is the first case as mentioned above, in order to configure and view Service Quotes in the system, user must be assigned to the below Business Service and Apps:
   • sap.crm.service.serviceQuotationService - Service Quotation (Business Service)
   • sap.crm.service.serviceQuotationService - Service Quotes (App Name)
   • sap.crm.service.serviceQuotationService - sap.crm.servicequotationservice.uiapp.serviceQuotationAdmin   (App Name)
2. If it is the second case as mentioned above, after adding the necessary Services and Apps in Business roles, if the Service Quote configuration is still not accessible in the system, then a request needs to be raised to SAP via a Case to activate the Service Quote feature in the system.
3. Service Quotes need to be created from an external system. Users can create the service quotes with the customers via connector service.

SAP Help Documentation - Service Quotes

Service Quotes, Configuration, Activate, Create, Missing, Refresh, Quotation, External System, Business Service, Apps , KBA , CEC-CRM-SRVQ , Service Quotation for SAP Sales/Service Cloud , Problem